“You” in this policy means an individual who is accessing or applying to use Fondy Services either on his or her own account, or on behalf of a business. This includes, in relation to a customer or prospective customer of Fondy, any sole trader and or any principals, including the managing directors, financial directors, any other qualifying directors and officers, shareholders, partners and beneficial owners of a customer, as well as any member of staff authorise to access or use the Fondy Services on behalf of a customer.
FONDY LTD, with a registered office at 40 Gracechurch Street London EC3V 0BT England, United Kingdom, is in accordance with the UK Data Protection Act and General Data Protection Regulation, the data controllers of the information you provide to us.
If you have concerns with the way Fondy is handling your personal data, you may send any privacy/data enquiries you may have via the contact details that are provided at the end of the policy (Contact Us section).
This policy (together with the Terms and Conditions applying to any specific services you may purchase or use) applies to:
The above are collectively referred to in this policy as “Fondy Services”.
When we use the word “card” in this policy, it shall be understood to apply to all payment methods and types, and not simply to those involving a physical card; and the use of the term “cardholder” shall apply to any shopper or individual whose payment transactions may be processed.
“Personal information” is personal data that can be used to uniquely identify a single person. Fondy also collects non-personal information, or alternatively may anonymise personal information in order to make it non-personal.
“Non-personal information” is information that will not allow a specific individual to be identified. You agree that Fondy may collect, store, use, transfer and disclose non-personal information for any reasonable business purpose; for example, the use of aggregated transactional information for commercial purposes, such as trend analysis and the use of data analytics to obtain learnings and insight around cardholder transaction patterns and usage.
Where Fondy uses and/or discloses confidential or cardholder transactional information for preparing and furnishing compilations, analyses and other reports of aggregated information and anonymised information, it will do so provided it has taken reasonable measures to avoid identifying any:
Under this policy, information collected by cookies and similar technologies are dealt with as non-personal information. To the extent that Internet Protocol (IP) addresses (or similar identifiers) are clearly defined to be personal information under any local law and where such local law is applicable to Fondy services, we will manage such identifiers as personal information.
Please note that Fondy is a B2B (“business to business”) organisation.
As a data subject, you have the following rights in relation to your personal data that is collected by Fondy:
We collect the following information:
1. Information you give us: we receive and store your information, including the personal and financial information you provide to us, which is transmitted when you or your business:
Such information may include you or your customer’s:
2. Automatic information: Fondy receives and stores certain information whenever you interact with Fondy Services; for example, by way of cookies. We also obtain certain information when your web browser accesses Fondy Services or advertisements and other content provided by, or on behalf of Fondy, on other web sites, or when clicking on emails including:
3. Applications: if you download or use mobile applications provided by Fondy, we may receive information about your location and your device, or the service you are using (including where a payment transaction takes place). Some devices allow applications to access real-time location-based information (for example GPS).
Our mobile apps may collect such information from your mobile device at any time when you download or use our apps. We will always seek to notify you if it is our intent to collect realtime location information and where required, obtain your consent unless otherwise permitted by law. We may use such information for regulatory purposes, our own due diligence checks, to better understand card usage patterns and to optimise your experience.
4. Email and other communications: we may receive information about you and your use of Fondy Services when we communicate with each other, including when you open messages from us and from the use of electronic identifiers, for example, Internet Protocol (IP) addresses or telephone numbers.
5. Information from other sources: we may share or receive information about you with or from other sources and add it to our account information, including when you use any of the other websites we operate or other services we provide.
We also work closely with third parties (including, for example, business partners, subcontractors in technical, payment services, advertising networks, analytics providers, search information providers, fraud prevention agencies and payment acquirers) and may receive information about you from them or provide such information to them.
6. In registering for any Fondy event (an “Event”), you agree that:
As a Payment Initiation Service Provider (PISP) and an E-money Institution (EMI), Fondy is bound by law to establish and verify your identity prior to entering financial transactions with you. Also, at the time of the provision of these services, Fondy is bound by law to request further information, as well as assess and store this information for the retention period set out by legislation. Taking this into account, you must provide correct and complete information.
In addition to the information listed above, specifically for Payment Initiation Services and/or Electronic Money Services, we may also collect the following information:
We will collect, process and/or store information about you only in the following circumstances:
Your information (as defined above in Personal and non-personal information sections) will include information about you and your business, or your transactions. If you give us information, including sensitive personal information, about yourself or other people, you hereby agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this policy.
We may use and share your information with other companies within the Fondy group, with its directors, employees, professional advisors, sub-contractors, and third-party service providers to help us and them, for the following purposes:
The provision of personal data for the purposes referred to in numbers 1 and 2 is mandatory; the refusal to provide such personal data does not allow you to use the services/contents offered by our website/portal.
If you provide information to be published or displayed on public areas of the website/portal or transmitted to other users of the website/portal or third parties, you understand that such information can be used by any third parties accessing the information for any purposes. This information is posted by you at your own risk, and you agree to comply with the Terms and Conditions of such site.
We do not disclose information which could identify you personally, to anyone except as described in this policy, including:
By submitting personal data, you agree to such transfer, storing and processing as described above, you consent to the transfer of your personal data to third party data processors located in countries outside of the UK and the EEA.
Fondy or other third-party service providers may also process payments through other financial institutions. These external organisations may process and store your personal information abroad and we (and they) may have to disclose your information to foreign authorities to help them in their fight against crime and terrorism. Where these organisations are based outside the UK/EEA, your personal information may not be protected to the same standards.
We may monitor or record telephone calls, emails, web chat or other communications with you for regulatory, security, customer services or training purposes.
When visiting our offices, access control systems and/or other monitoring systems may be also in operation.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure.
The safety and security of your information is also dependent upon you. Where we have given you (or where you have chosen) a password or access code for access to certain parts of our website/portal, or mobile applications and similar, you are responsible for keeping this password and/or access code confidential. You are not permitted to share your password and/or access code with anyone. You should use all reasonable endeavours to ensure that there is no unauthorised use of your password and access code.
You therefore authorise Fondy to act upon instructions and information received from any person that enters your user id and password, and you agree to be fully responsible for all use, and any actions that may take place during the use of your account. You also agree to promptly notify Fondy of any information you have provided to us which has changed.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will use our best endeavours to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You can ask us, or any related third parties, to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not affect our processing of your personal data for other non-marketing purposes such as providing a product/service to you, or other transactions, etc.
Some web browsers may send out ‘do not track’ signals. There is no industry standard currently in place as to what websites and other online services should do on receipt of such signals. Should such a standard be developed, Fondy will revisit its policy, but currently takes no action on receipt of such signals.
For more information about cookies, including how to see what cookies have been set and how to manage, block and delete them, see www.allaboutcookies.org.
All information about the cookies used by the website, their purpose, validity, and the data used are given in the table below:
|biatv-cookie||1 day||Payment processing|
|bingc-activity-data||1 day||Payment processing|
|cookieconsent_status||1 year||Payment processing|
|last_lang||1 year||Payment processing|
|qtrans_front_language||1 year||Payment processing|
|redirect||1 day||Payment processing|
|zlcmid||1 year||Payment processing|
|yuidss||10 years||Payment processing|
|fingerprint1||10 years||Payment processing|
|lang||10 years||Payment processing|
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow such a link, please note that these websites have their own privacy and cookies policies and Fondy does not accept any responsibility or liability for these third-party websites.
This policy is global in scope but is not intended to override any legal rights in any territory where such rights prevail. In such an event, the rights and obligations set out in this policy will apply, subject only to amendment under any applicable local law having precedence.
Where applicable, you may have certain rights to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and up to date. If you would like a copy of the personal information we hold about you, please see the Contact Us section. In accordance with the provisions of the UK Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR), there is no fee charged for this service, although Fondy reserves the right to charge a reasonable fee in instances where such requests are manifestly excessive or unfounded, particularly if they are repetitive. All processing of personal information will be done in accordance with the DPA and the GDPR, and this will also apply to rights and protections in relation to personal information.
In addition to the above, the laws of other territories applicable to your dealings with Fondy may also be relevant (and may also impact the above rights) and any such rights can also be progressed via the Contact Us section below.
In accordance with the UK DPA and GDPR, we will retain personal information for no longer than it is necessary for the purposes for which it has been collected and/or processed, after which period we will either anonymise or delete the data as applicable.
All comments, queries and requests relating to our use of your information are welcomed. If you wish to exercise any of your rights or receive further information as to which Fondy group companies this policy applies, you should contact us at the following email address: email@example.com.
All rights are reserved. Unless otherwise specified, no part of this publication may be reproduced or utilised in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from Fondy or subsidiary organisations.
Social networking and media
We may review and use public comments and opinions made on social networking sites (e.g., Facebook, Instagram, etc.) to better understand our customers and our provision and development of Fondy Services.