Your questions answered

Fondy is a leading one-stop payment solution for cross-border commerce. We help businesses, marketplaces and platforms move money without friction.

We process payments in 150 currencies in over 200 countries.

Simply message us via chat and email or call us. Alternatively, visit our contact page to learn more.

As quickly as the same day or up to a week. It all depends on how long our verification checks take.

A fully operational website and compulsory documentation. Learn more about our requirements here.

We don’t have any contracts. You will just need to agree to Fondy’s Terms & Conditions and pricing which form the basis of the merchant agreement with Fondy LTD. This is done by eSignature.

Yes, we can help your business take payments from your customers in their preferred payment method, currency and language.

Our multi-currency accounts simplify global payments for businesses looking for a seamless and cost-effective way to accept online payments in a variety of ways, including cards, online banking and digital wallets such as Apple and Google Pay.

A new URL can be added registering a new MID that can be linked to the original one.

You can do it through your Fondy administration panel (Merchant Portal).

They are available in your Fondy administration panel (Merchant Portal).

The monitoring team can block an account for suspicious activities, please contact us for assistance.

When money has been sent to a bank not via the Faster Payments network, it can take up to 2 days to clear – check with your bank. Contact us for further support or guidance.

• Acceptance
• Accounts
• Payouts

Flow is a business account that enables bank payments to be made in real time via the Faster Payments network. Flow lets you manage your funds in one single place without the need for third-party banks.

Flow lets you access your online sales quicker than a traditional bank account. This means you can make payments to any bank in the UK in real time using the Faster Payments network.

Log in to your Fondy account, select «Statements» from the menu, and from here you will find your monthly reports.

IBAN stands for International Bank Account Number. The IBAN is a globally recognised system used to identify bank accounts across the world. IBANs help reduce errors and speed up international money transactions. You can also use an IBAN to receive funds, transfer funds internally or externally with other banks.

Fondy’s payment solution helps businesses grow revenue by:

• allowing more customers to buy from you because we offer a wider range of payment methods
• expanding your reach as a business by attracting customers worldwide
• lowering your cart abandonment rate because more customers can pay in their preferred payment method, currency and language
• costing you less each month, saving you thousands each year in hidden costs and fees
• simplifying and shortening the time it takes for your money to become available

• A monthly statement
• A transactional reconciliation report
• Customer spending trends
• Payment method insights
• View settlements and manage B2B payment distribution
• Create and configure invoices and payment links
• Conversion rates and view fraud instances
• Split payouts

We integrate into 60+ CMS platforms including Wix, WooCommerce and Shopify. Discover the full list of CMS platforms and plugins.

Yes, with our API, developers can easily integrate our solutions into their existing custom-built web pages, apps, and platforms which will give them access to implement one or all of our solutions.

This can be once a month, week, or day depending on the business needs and risk profile of the business – your standard retail store would be daily settlements.

There are no hidden costs.

No monthly or set up fees or hidden costs.

This depends on your volume in the month, and there is a difference between local card payments and international card payments.

In accordance with industry practice, all companies using payments will pay scheme fees (Visa & Mastercard), the switching fee + £0.20. There are costs associated with other parts of the payment process like refunds, chargebacks, disputes, legal arbitrations and etc, but these are standard fees that you only pay if any of these things happen, and they are mandatory charges by your bank.

We can provide customised pricing for merchants currently taking card payments. Visit Fondy’s pricing page to learn more.

No, you do not pay for them, they are a standard feature of our payment solution.

Cart abandonment will negatively affect your business because it means consumers are not completing the checkout process on your online store. Take a look at our guide on reducing cart abandonment and increasing conversions.

A conversion rate is the number of declines divided by the number of transactions. Declines happen for many reasons including insufficient funds, card not on 3DS, payment method not authorised, etc. A normal conversion rate is between 85% to 100%.