Consumer Duty is a key regulatory initiative introduced by the UK Financial Conduct Authority (FCA) under Principle 12 to ensure firms act to deliver good outcomes for retail customers. Although Fondy Ltd operates exclusively in the B2B sector, we are committed to upholding the highest standards of conduct across the distribution chain in line with the FCA’s expectations.
We align with the Duty’s three cross-cutting rules by committing to:
Acting in good faith towards retail consumers by maintaining transparency, integrity, and professionalism in how we structure and deliver our services to corporate clients.
Avoiding foreseeable harm by identifying and mitigating risks within our product design, onboarding processes, and operational oversight.
Supporting retail consumers (through our clients) in pursuing their financial objectives by offering secure, compliant, and fit-for-purpose payment solutions.
Who We Are
Fondy Ltd is a UK-licensed Electronic Money Institution (EMI), authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number: 900705. We provide a range of regulated services to corporate clients, including:
Payment Accounts
E-money Accounts
Acquiring and Gateway Services
Confirmation of Payee (CoP)
Cross-border Payment Solutions
API integrations for real-time operations
We do not provide financial services to individual consumers. Our clients are licensed businesses, including marketplaces, payment institutions, and regulated financial service providers.
If you are an individual consumer with a question about your transaction or account, please contact the financial services provider with whom you have a direct relationship. Fondy does not onboard or contract with retail customers directly.
How Our Products Meet the FCA Consumer Duty Standards
All Fondy products and services are developed with the following principles in mind:
Clarity and Transparency: Product documentation is tailored to meet the information needs of our business clients.
Appropriate Target Markets: Each service is restricted to corporate clients only and assessed for suitability and alignment with regulatory permissions.
Proportionality in Design: We assess whether our services could create risks to end customers (i.e., the customers of our corporate clients) and work with our partners to manage those risks.
Product-Level Duty Assessment Summaries
Payment Accounts
Purpose-built for UK firms to send and receive funds securely. Supports multi-currency and CoP-enabled services. Only available to corporate clients.
E-money Accounts
Segregated accounts with unique IBANs for managing client funds. Supports regulatory safeguarding and reconciliation. Not available to individuals.
Payment Gateway Services
Acquiring and settlement services for UK merchants and marketplaces. Includes support for SCA, chargeback handling, and clear disclosure of fees and timelines.
Confirmation of Payee (CoP)
We are a registered participant in CoP under PSR’s Specific Direction 17. Our aggregator model helps clients reduce APP fraud and improve recipient verification.
API and Portal
Secure, permissioned access to manage accounts, reconcile transactions, and automate workflows. Access controls are role-based and fully auditable.
How to Raise a Concern
If you believe Fondy’s services are being misrepresented or misused in a way that could harm retail customers, please contact our compliance team at compliance@fondy.eu.
For complaints related to your payment experience, we advise contacting your financial services provider directly. Fondy Ltd is not authorised to engage with end-customers directly due to our B2B-only model.
Gateway
Go borderless and accept payments from anywhere, anytime and anyhow
Enable your customers to pay how they want wherever they are
Enjoy full transparency with cost-effective pricing and zero hidden costs
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